Answer useful calls. Escalate risky ones.
Use only business facts and handling rules the manager has approved.
Hand complaints, account questions and uncertain answers to a person.
Show managers what changed, who approved it and what is waiting.
Cortex CodersVoice AI. Clear control.Services
The Voice AI receptionist comes first.
Cortex Coders' primary product is the controlled Voice AI receptionist. Everything else here — control panels, approved business facts, review and automation — exists to keep that receptionist accurate, supervised and useful.
What we build
One primary product, supported properly.
A Voice AI receptionist is only useful if the business can control what it says. Approved business facts, review queues, callbacks and Published Versions make the system clear before anything goes live. The supporting capabilities below exist for that reason.
Voice AI receptionist
Answer the calls staff repeat
Answer approved questions, capture bookings and messages, and route complaints or sensitive calls back to staff.
Client control panel
Control what callers can hear
Managers can update business facts, review changes, and prepare the next Live Answer Pack.
Approved business facts
Keep important information accurate
Prices, memberships, locations, events, handovers and branch notes stay in plain language with an approval trail.
Manager visibility
See what needs a person
Call notes, callbacks, issue flags, and review queues show where staff need to step in.
Automation
Move follow-up work on
Turn repeated admin into clear next steps: reminders, triage, callbacks, evidence checks, and manager approvals.
Call review
Separate safe calls from risky ones
Green, amber and red review separates safe answers from calls that need a human decision.
Where it helps
Built around real reception work.
Start with the calls that interrupt staff most often. Keep the business facts short and specific, capture the right details, and send anything sensitive or uncertain to a person.
Gyms and leisure businesses
Answer opening hours, membership questions, tour requests and class enquiries. Cancellations, billing, complaints and safeguarding concerns stay with staff.
Manufacturing and order support
Capture product enquiries, quantities, deadlines, lead-time questions and callback details without making unapproved delivery promises.
Trades and service teams
Sort calls into urgent jobs, quote requests, customer updates, callbacks and follow-up notes so staff can respond with context.
How a first build starts
Start with the calls your team already answers.
The first version should not try to know everything. It should answer safe repeated questions, capture useful details, and hand risky calls to a person.
- List the calls your team answers every week.
- Record the short business facts the receptionist is allowed to use.
- Decide which calls must always go to a person.
- Test the receptionist’s responses before anything goes live.
- Review call evidence and improve the answer pack over time.